Seminar: successful assistants and the evolution of customer service

Descripción:

Duration: 12 contact hours
Objective: To understand that the "culture of customer service" has become a differentiator of success of companies, identify the responsibility that every person in contact with customers to act with assertiveness and empathy to achieve customer satisfaction , apply the most recurrent communication techniques to attend and serve with quality to different types of clients and learn to deal with difficult clients to solve their problems and improve communication.