Call centers need more bilingual employees

(CAdata, September 4) The expansion of Digitex, 24/7 Customer, Transactel, Staffers, Red Ventures, and Genpact is triggering an increase in the demand for bilingual workers and at the same time is causing salaries in the sector to rise. More personnel with a good level of English are needed.

Mario Marroquin, Director of Invest (an agency in Guatemala), points out that it is necessary to transform the national education curriculum to include English courses. A meeting is to be held with the Minister of Education to discuss including English in the primary education.